Privacy Policy
Zone Security is committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data in our emergency response and communication services.
Last Updated: January 06, 2026 | Effective Date: January 12, 2026
Zone Security provides emergency response and communication services exclusively to our customers in South Africa. Our app enables you to request assistance during emergencies and allows us to communicate with you effectively to ensure your safety and security.
Important: This service is only available to Zone Security customers within South Africa and operates in compliance with the Protection of Personal Information Act (POPIA).
Personal Information
- • Name, contact details, and emergency contact information
- • Account credentials and authentication data
- • Customer identification and service agreement details
- • Communication preferences and emergency response requirements
Location Information
Critical for Emergency Response: We track your location to provide assistance during panic situations.
- • Real-time GPS location when panic button is activated
- • Location history during emergency incidents
- • Approximate location for service area verification
- • Movement patterns during active emergency responses
Usage and Technical Data
- • App usage patterns and feature interactions
- • Device information and operating system details
- • Network connection data and IP addresses
- • Emergency response logs and communication records
Zone Security requires users to capture a profile photograph (face image) for identity verification during emergency situations. All face images are encrypted at rest and are accessible only by authorized emergency responders during an active panic incident. Face data is retained only while the user account remains active and is permanently deleted when the account is closed. No biometric data is shared with third parties or used for facial recognition or profiling.
What We Collect
Zone Security requires users to capture a profile photograph (face image) for identity verification during emergency situations.
Purpose of Collection
This face image is used exclusively for:
- • Identifying the user during active panic or emergency incidents
- • Assisting emergency response teams in visually confirming the person in distress
- • Preventing impersonation and false panic activations
Security & Access Control
- • All face images are encrypted at rest in our secure database
- • Images are inaccessible to staff during normal operations
- • Access is only granted to authorized emergency responders when a panic alert is active
Retention
- • Face images are stored for the lifetime of the user account
- • When an account is deleted, all biometric data (including face images) is permanently erased
- • No backups retain deleted biometric information beyond operational purge cycles
Sharing
- • Face data is never shared with third parties
- • Data is accessed only by Zone Security's internal emergency response personnel
- • No facial recognition, profiling, or AI analysis is performed
Data Visible During Panic Activation
When a user activates the panic feature, the following information becomes visible to Zone Security's emergency response team:
- • Real-time GPS location and movement
- • User's full name and contact number
- • Registered emergency contacts
- • Encrypted profile photograph (face image)
- • Incident timestamp and panic history
- • Communication logs and live chat/audio (if enabled)
How Panic Alerts Are Acted On
- • Alerts are received by Zone Security's 24/7 monitoring and response center
- • The situation is verified through live contact with the user
- • A response unit is dispatched based on:
- - Location
- - Nature of emergency
- - Nearest available armed or medical responders
Relationship to Emergency Services
Zone Security is a licensed private security provider in South Africa.
We coordinate with Zones:
- • Armed response units
Zone Security acts as the primary dispatcher and coordinator.
After Alert Receipt
- • Location tracking becomes continuous
- • Emergency operators contact the user
- • Nearest response unit is deployed
- • Situation is monitored until resolution
- • Incident data is archived for legal and safety review
Third Parties
- • No third-party platforms receive panic data
- • No cloud analytics or advertising systems access panic events
- • Data is processed solely within Zone Security's secured infrastructure
| Question | Answer |
|---|---|
| What PANIC info is visible? | Live GPS, identity, photo, contacts, emergency logs |
| Who receives it? | Zone Security response center |
| Relation to emergency services? | Licensed private security coordinating with SAPS & medical |
| Are units dispatched? | Yes, armed and/or medical responders |
| Third parties involved? | None |
| Data storage? | Encrypted in Zone Security infrastructure |
| Data sharing? | No external sharing |
Emergency Response
- • Locate you during panic situations
- • Dispatch appropriate assistance
- • Coordinate with emergency services
- • Provide real-time support and communication
Service Delivery
- • Verify your identity and service eligibility
- • Maintain your account and preferences
- • Send important safety notifications
- • Improve our response capabilities
Security Measures
- • End-to-end encryption for all communications
- • Secure data storage with access controls
- • Regular security audits and updates
- • Staff training on data protection protocols
POPIA Compliance
- • Data minimization - we only collect what's necessary
- • Purpose limitation - data used only for stated purposes
- • Retention limits - data deleted when no longer needed
- • Your rights respected under South African law
We DO NOT sell your personal data
Zone Security never sells, rents, or trades your personal information to third parties for marketing purposes.
We may share information only when:
- • Emergency Services: During active emergencies to coordinate response efforts
- • Legal Requirements: When required by South African law or court orders
- • Service Providers: With trusted partners who help deliver our services (under strict confidentiality)
- • Your Consent: When you explicitly authorize us to share specific information
Access & Control
- • Request access to your personal data
- • Correct inaccurate information
- • Request deletion of your data
- • Object to certain processing activities
Transparency
- • Know what data we collect about you
- • Understand how we use your information
- • Be informed of any data breaches
- • Lodge complaints with the Information Regulator
Zone Security Privacy Officer
Email: info@zonesec.co.za
Phone: +27 (0)21 797 6176
Address: Unit 5, Gabriel Place 1 Gabriel Road Plumstead 7800
South Africa
This privacy policy is governed by South African law and complies with the Protection of Personal Information Act (POPIA). Zone Security reserves the right to update this policy with reasonable notice to users.
